Organization of work in a Bank
1. Introduction
.1 General information about Asya Participation Bank
Bank Asya was established in October 24, 1996 with its
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.1.4 Missiondevelop and provide modern banking services with
interest free banking principles, and meet customers needs and expectations
with bank's "different expectations require different solutions"
approach, and to provide return for shareholders and benefit the Turkish
Economy.
.1.5 Visionbe an active, respectful, and trustworthy bank
that provides customer service in line with worldwide standards.
.1.6 Bank Asya’s Objectivesbe one of the leading
interest-free banks. (According to 2008 results it ranked 520th in terms of
shareholders’ equity.)be the bank with the highest brand value in Turkey.rank
in the forefront of companies where highly qualified professionals would strive
to work.increase its market share.be a bank that pioneers innovations in its
sector.sustain the support of social responsibility projects such as social
activities and sports.
bank offering service
2.1.7 Corporate Profilecommenced activities in 1996 as “Asya
Finans”, Turkey’s sixth private finance house, Bank Asya has since then
achieved a strong and respected position as the banking industry’s
fastest-growing actor even though it is the sector’s newest participation bank
entry.In 2009 Bank Asya’s “AsyaCard DIT” product received both the “Best Cash
Displacement Initiative” award in the “Visa Europe Best Card & Payment
Sector Awards” and the Cards & Payments Organization’s “Best New Credit
Card Product Launch” award.Bank Asya is firmly committed to a strategy of sound
and sustainable growth, which it has made an integral part of its corporate
structure. As the first participation bank in Turkey to go public in order to
establish a solid and broad capital base, Bank Asya launched a 23% initial
public offering in 2006. As of end-2009, 50.9% of the bank’s capital was
publicly held. Supported by a multi-shareholder, domestically-financed capital
structure, Bank Asya increased its paid-in capital to TRY 900 million in
2008.Bank Asya continuously develops its product and service lineup in order to
meet the changing needs and expectations of its customers with a proactive
approach in the retail banking, commercial banking, corporate banking, and
enterprise banking business lines. As the first participation bank in Turkey to
be awarded ISO 9001:2000 Quality Management System certification, Bank Asya
seeks to reinforce its market share by making an ever greater effort to:
Develop interest-free banking products and come up with new
derivative products in this field.Adapt widely used banking products into the
interest-free banking system.In keeping with its principle of investing in the
future, Bank Asya invests both in people and in technology. It deploys advanced
technology in order to continuously strengthen the momentum of its own growth
by supporting youthful, dynamic, and development-focused human resources who
identify with its corporate values.Having expanded the scope of its delivery
network through investments in technological infrastructure and alternative
distribution channels in addition to its 158 branches, Bank Asya has been
particularly successful in gaining increasingly more frequent recognition in
recent years for the innovative payment system products that it has introduced.
AsyaCard DIT (Europe’s most advanced contactless credit card) and DIT Pratik
(Turkey’s first prepaid contactless bank card), both of which have been made
available for the use of the bank’s customers, are but two examples of how Bank
Asya continues to distinguish itself in the market.Bank Asya regards social
involvement as an aspect of being a productive and profitable bank whose
importance goes beyond the purely economic and financial dimensions. For this
reason, it defines its strategic goals out of its awareness that its own
sustainability can only be achieved by creating more value for all of its
stakeholders.
.1.8 SWOT Analysis
Strengths:
Strength ratings despite of last years crises. Small number of competitors in
Islamic Banking Sector Their leading position in the industry, with
respect to their market shares of assets, loans and
deposits. Its branches located in every big and small cities of Turkey.
Enough customer base because 96,8 % of population of Turkey is Muslims
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Weaknesses:
Strong competitor: Turkey Finance Participation Bank. Low amount of foreign
customers due to acknowledgement and distrust to Islamic Banking.
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Opportunities:
The availability of modern telecommunication systems and technology will
facilitate the improvement and strengthening of the Bank’s international
business and ATM services, and the development of new services, such as
telephone banking or on-line banking. The increased access to computers by
customers will allow the bank to reach more target groups through electronic
communication. Due to recovering of whole economy from
the last years crises there is a good chance to take a strong position in
banking sector, because overall economic activity will probably increase in
country.
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Threats: The
profit of the bank and its market position can be influenced due to
increasing number of international banks. Some customers prefer to do
business with competitors because “Asya Bank” is Government owned and
political interference or changes often affect their confidence. Bank is
unable to attract certain customers because it is Government owned and there
is the perception that their account information could be opened to the
Government and its agencies.
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.1.9 Organizational Structurestructure of Bank Asya refers to
the way that an organization arranges people and jobs so that its work can be
performed and its goals can be met. When a work group is very small and
face-to-face communication is frequent, formal structure may be unnecessary,
but in a larger banks like Bank Asya organization decisions have to be made
about the delegation of various tasks. Thus, procedures are established that
assign responsibilities for various functions. It is these decisions that
determine the organizational structure. (see figure Appendix 2)of directors:
Appendix
Behçet AKYAR Chairman of the Board of
DirectorsSARIGÜLDeputy of the Board of Directors
Tacettin
NEGİŞ Board Member
Ahmet
ÇELİK Board Member
Abdullah
ÇELİK Board Memb
İsmail Erol
İŞBİLEN Board Member
Supervisory
Board
Ali AKBULUTAuditor
Atıf
BİLGİNAuditor
İrfan
HACIOSMANOĞLU Auditor
.2 Human Recourse Management
since its establishment in 1996, Bank Asya has aimed to be
one of the leaders in the financial sector. These aims have always been a part
of our mission and vision when we look to the future. Bank Asya acts with the
knowledge that our employees are our most important component. With a
considerably low average age, yet significant banking experience, most of our
employees are college graduates. Like other organizations operating in the
finance sector, Bank Asya is aware that only by maintaining a qualified, strong
and capable workforce will it then be able to open the doors for success,
growth, and stability. As well as training our own supervisors and assistants,
Bank Asya provides employment to those with prior work experience in the
finance sector. The goal of our Human Resources Department is to find
prospective employees that are thinking about a career in professional banking,
are tolerant and dynamic, and are looking to develop as both individuals and
employees. In doing so, the Human Resources Department wishes to not only
benefit our organization, but the banking sector in Turkey in general. All our
employees are very valuable to us and no investment made will go
unreturned.basic purpose of the Human Resources Department is to maintain a
high caliber of personnel in all positions. Employees must be able to
understand customers’ needs and empathize with their feelings. Communication is
essential to customer relations and this is one of the key attributes that
applicants must demonstrate. The fundamental principles of Human Resources
policy are the following:
· Planning for the quality and quantity
of personnel, and the hiring of personnel that meet job and workplace
requirements
· To maintain employee output and
effectiveness at the highest levels
· To have an effective education plan
for the career development of personnel
· To keep employees at all levels
motivated
· To protect and further develop
employees' rights
· To ensure human rights and enable
employees to work alongside and be in contact with their superiors
· To provide an environment of open
communication.
· To give all employees equal support
in their career planning and provide for their career, individual, and social
development. proceduresapplicants for open positions at Bank Asya must meet the
following requirements.
· Must be a citizen of Turkey or have a
valid work permit
· Must be at least 18 years of age
· Must not have any restrictions
preventing the candidate from working in the public sector.
· Must be of good moral standing (no
heavy imprisonment, more than 6 months jail time, bribery, thievery, fraud,
forgery, etc.)
· Must not have any outstanding
mandatory obligations toward any establishment.
· Must not have any physical or mental
disabilities that would prevent the employee from completing his/her duties.
· Male candidates must have completed
their military services.
.3 Organization Behavior
Principles For BankAsya’ is a collection of measurements that
inquire into the values, norms and rules that form the essentials of the
individual and social relations established by people from the moral aspect of
right-wrong or good-bad. While the professional ethics regulates the relations
of the individuals that form a professional group among themselves and between
them and the society, the organizational ethics defines the
inner-organizational culture in the solution of problems originating from the
inside and outside of the organization by means of certain rules. The fact that
Banks that realize the functions of investments and savings by playing an
integrative and intermediary role between the parties in society that supply
funds and demand funds respectively also aim the principles of profitability
and productivity stipulates the requirement that they have to work in
accordance with the Ethical Principles in the professional and organizational
fields. Setting off from the expansion of the Banking system, the improvement
of the quality of banking services, the optimal use of sources, the prevention
of the unjustified competition between Banks, Banks are to regulate their
relations not only among themselves but also with the other institutions and
customers and shareholders and employees in concordance with the Ethical
Principles.
.4 Risk Management
Asya’s Growth StrategyAsya successfully reflected its growth
strategy in its 2009 results through the implementation of its insightful
processes and practices. Bank Asya shapes its strategies around the underlying
goal of being one of the most important brands in the participation banking
business line not just in Turkey but throughout the world. Acting in line with
the principles of sustainable growth whose aim is to achieve this underlying
goal, the bank focuses on creating more value not just for the economy but for
society as a whole. Bank Asya is committed to being a model bank along all
three axes of quality, productivity, and profitability. It invests in both
technology and people in order to make its proactive, customer-focused service
philosophy a reality in all aspects. Bank Asya is a transparent bank which
continuously improves its processes and systems in line with the requirements
of the day and which embodies the very best of corporate governance principles
and practices.(see figureAppendix 3)Asya’s Competitive Advantages (see figure
Appendix 4)among participation banks as measured by total assets, deposits,
loans, and profitabilityin crisis managementyoung stafftrust Bank Asya, growing
structureand efficient technology deploymentin innovationteam spirit and sense
of identity throughout the bankAsya’s Strategic Orientation in 2010-2014,
stable growth, effective risk management, business continuity, and productivity
are Bank Asya’s top strategic priorities. Having clearly and explicitly defined
its objectives in line with its corporate vision, Bank Asya groups its
strategies to achieve those objectives under four main headings:excellence&
progressionthe same way, Bank Asya has laid out a five-year roadmap whose
course is defined by these strategies.
.5 Internship in Asia Partnership Bank
started my practice in Asya Participation Bank Inc. on 4th of
July. A Human Resourse Management Department sent me to the “Department of Banking
Cards and Payments Marketing System”. The day started with introduction to
banking system in Turkey and acquiring general information about Asya Bank.
Also I had an interview with Emrah Guler, head of department. The Banking Cards
and Payments Marketing System Department employees work with other branches and
directly with customers. This department have a lot of types of Credit Cards
DIT Cards, Business Cards, Nakit Cards etc and their cards have different
features and advantages (Classic, Gold, Platinum). In those times when I was
internship in this department Supervisor Tuba Kara briefly explained to me
about main features of Bank Asya Credit cards. With its 1.8 million credit
cards, Bank Asya is, again, the leading participation Bank in Turkey. With its
high tech credit card “AsyaCard DIT” got 3 awards:
Active Academy 6. International Finance Summit “Retail
Banking” Award
Visa Europe Member Awards “The Best Cash Displacement
Innotative”
Cards&Payments Europe Awards “Best New Credit Card
Product Lunch”(see figure Appendix 5)
The department consist of 7 sectors and I practiced in
different sectors for 1 weeks. In each sector there was a supervisor who
introduced the staff and shortly tell about the duties of each employee and
sector as whole.
In second week I was in Department of Banking Service. My
supervisor was Ferit Yildirim. He sent me to a “Production Management sector”.
At this sector I was an assistant of Sibel Atabey, one of
employees of this department who was responsible for following requests:
- check request for depository account
- “Asya Assistance Card” cancelation request.
request to close the account from branches
check request for account with empty checks
defining of lost checks
defining of checks
cancelation of checks
consulting - info request
download of salary files
automatic payment
Next 2 days I was in Customer Data Resource sector. In this
department my supervisor was Jemile Yildiz Agkavak . She shortly explained me
responsibility of employees of this sector. They do not work with direct
customer or branches. Their duties are to answer the request of Treatment
Recourse Management Department and other sectors, download the data into a “DAS
system” . DAS- is a type of computer program, where all information about
customers’ documents such as copy of IDs are kept.
In last week I was in Accounting Department. In this
department my supervisor Hakan Ozel shortly explained to me about their main
jobs. These department deals with expenses of personals of Bank Asya. Personals
send their checks to accounting department after that accounting officers make
monitors. When they spend? Where they spent these money. If personals spend
their money in order to go to the client and explain something about for
example a new type of credit cards or use taxi all of these expenses pays
accounting officers. And also accounting officers pays medical expenses of
their employees in limited money.
3.Conclusion
.1 My objectives and learnings
summer practice was different from others’, because I had a
chance not only practice abroad and also in different enterprises. Before
starting I was very excited and worried about lack of experience, my knowledge
and skills.after 2 days in Bank Asya I understood that knowledge that I get in
university during the clases such as “Marketing”, “Fundamentals of Financial
Management”, etc. is enough to be the employee of BankAsya or any Banks
branches. All topics that we passed during 3 week training program was very
nice.
Summer practice passed in Asya Bank it gave me a good
understanding of banking sector of Turkey. Banking system in the world is quite
similar and they all use the world standards. It took several days to
understand main principles of banking system. Asya Bank is a big bank with big
ambitions. The bankexisting for 14 years and has an interesting history. They have
many branches in all cities of country. They agree that banking sector of
Turkey can be better. That is why they support research and development,
technological innovation programs.summer internship showed me my strengths and
weaknesses in knowledge. Using this knowledge properly is very important in our
future career. My objective was to find ability of using my current knowledge
efficiently. Although I was just an assistant, a good understating of all given
tasks was a small surprise for my supervisors in bank. I have learned a lot of
things about banking system, but the important one is experience.
My summer internship showed me what kind of knowledge I am
lack off and what I am not. Using this knowledge properly is very important in
our future career, and in the future of our country. My objective was to find
ability of using my current knowledge efficiently. So, I hope that everything
that I learned in my summer internship will be useful for my future.
4. References
.1The list of used sources
1. <#"516070.files/image002.gif">
Appendix 2
Appendix 3
Appendix 4
Appendix 5